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Post by Teddy on Jul 16, 2007 22:47:35 GMT -5
I am starting to wonder if Direct Energy actually has a company policy to extend your account by a month or 2 when you try to discontinue service. The last 2 times I have phoned in to cancel service I have recieved bills for another 2 months. I even get the persons first name and badge#, all that does is allow me to more clearly identify the incompetent who screwed me out of my money. And while I'm at it, what is the idea with hiring people who cannot speak either of our countries official languages? I'm not a racist, it's common sense. Would you hire a blind man as a pilot? Or a parapalegic as a track+field coach? My advice with Direct Energy is get the name and # of the person, then phone back for the next 3 days and re-confirm. Also, lastly, when the natural gas delivery companies are explaining that they just deliver the gas and have no control over prices keep in mind that Direct Energy is a subsidiary of Centrica PLC, a huge multinational gas producer that did 40 Billion dollars business in 2006
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